How can we help?

For product or account help, email [email protected]. Include your store name, the device you use and what you expected to happen. Do not email passwords, full payment-card details, BVNs, NINs or one-time codes.

Eleo Suite and business data

For sign-in, inventory, orders, payments, reports or device issues, start with the in-app Settings screen and then contact support if the problem continues. Screenshots are helpful after sensitive values have been hidden.

Apple subscriptions

Eleo Suite subscriptions purchased on iPhone are billed by Apple. You can restore or manage them in Eleo under Settings → Subscription. To cancel an Apple-billed subscription, open Apple Subscriptions. Deleting Eleo does not automatically cancel an Apple subscription.

Delete an account

A signed-in user can submit an authenticated deletion request under Settings → Delete Account. Review may take additional time. After verification, Eleo deletes or de-identifies the account identity and associated personal data that is not required for a lawful purpose. Store, organisation and transaction records controlled by a merchant may remain available to that merchant. Financial, tax, payment, accounting, security and KYC records may be retained for their required periods and restricted to those purposes. If you cannot sign in, email support so we can verify the request safely.

Privacy and legal

Read the Privacy Policy and Terms of Service. Privacy-rights requests can also be sent to [email protected].