You sell it. You fulfil it.
Eleo is a Commerce OS and marketplace, not a delivery company. Merchants own fulfilment; Eleo provides the order workflow and can connect delivery partners where available.
Set the method and keep control.
Only offer options you can reliably fulfil in each location.
Merchant-owned promise
You decide which fulfilment methods to offer, the service area, fees, lead times and customer promise.
Pickup
Offer collection from eligible stores and keep the pickup location and order status clear for customers.
Merchant delivery
Use your own staff or existing delivery process while Eleo keeps the order and customer updates organized.
Connected partners
Where available, Eleo can connect third-party delivery partners. The partner fulfils the delivery; Eleo is not the carrier.
Make every hand-off explicit.
Show the responsible store, method, fee and timing at checkout and in order updates. Partner availability varies by market.
Does Eleo employ riders or operate a delivery fleet?
Who is responsible for an order arriving?
Can a merchant offer pickup only?
Sell with a fulfilment model you control.
Set up your channels, then configure the methods available for each location.