Loyalty Program

Set up a points-based loyalty program so customers earn rewards on every qualifying order.

Enabling the Loyalty Program

1. 1

   Open Loyalty Settings

   Go to Store Settings > Loyalty Program.

2. 2

   Toggle on

   Enable the Loyalty Program toggle.

3. 3

   Configure rules

   Set your program parameters:

   • Earning rate — Percentage of order total earned as points (e.g., 5% means a 1,000 order earns 50 points)
   • Minimum order amount — Orders below this amount don't earn points
   • Points validity — How many days before earned points expire (e.g., 365 days)

How Customers Earn Points

Points are automatically credited when an order is completed. The formula is:

Points earned = order_total × (earning_rate / 100)

Points are only earned on orders above the minimum order amount you configured.

Point Expiration

Points expire based on the validity period you set. The system automatically checks every 2 days and expires points past their validity date. Customers are notified before expiration via their preferred channel.

Redemption

1. 1

   Customer checks out

   When creating an order, the POS shows available loyalty points.

2. 2

   Choose points to redeem

   The customer chooses how many points to redeem.

3. 3

   Discount applied

   Points are deducted from the balance and the discount is applied to the order total.

Best Practices

• Combine with RFM segmentation: offer bonus points to at-risk customers as a re-engagement tactic
• Set a minimum order amount to prevent gaming with tiny orders
• Monitor point liability in your financial reports