Store Operations

Manage day-to-day operational requests, payment disbursements, and cash advances from a centralized hub.

What is Store Operations?

Store Operations is your centralized hub for managing the day-to-day operational needs of your stores. It brings together store requests, payment disbursements, and cash advances into a single workflow so your team can submit, track, and fulfill everything from restocking requests to maintenance payments without leaving Eleo.

Instead of relying on phone calls, spreadsheets, or messaging apps to coordinate operational tasks, Store Operations gives every request a clear status, an approval trail, and full visibility for managers across all locations.

How it works

The module follows a simple submit → approve → fulfill pattern:

1. Submit a request — A store team member creates a request for products, materials, maintenance, or a payment disbursement. They specify the items, quantities, costs, and priority level.
2. Review and approve — A manager reviews the request details, checks the items and amounts, and either approves or rejects it with a reason. High-risk payments are flagged automatically by Eleo’s fraud detection engine.
3. Fulfill and reconcile — Once approved, the request moves to fulfillment. For payment requests, the disbursement is tracked through to reconciliation where requested amounts are compared against actual spend.

Key features

• Store Requests — Submit requests for product restocks, material supplies, customer demand items, and maintenance services. Each request tracks individual items with quantities, costs, and units.
• Payment Requests — Request payments for operational expenses with support for multiple disbursement methods including wallet transfer, cash from till, mobile money, and bank transfer. Built-in fraud scoring flags suspicious transactions before they are approved.
• Cash Advances — Track cash given to team members for operational purposes. The system monitors outstanding advances, handles reconciliation when team members report actual spend, and supports write-offs for irrecoverable amounts.
• Categories & Settings — Organize requests and payments into categories with default priorities, receipt requirements, and auto-approval limits. Configure fraud detection thresholds per store.
• Approval Workflows — Every request flows through a role-based approval process. Managers review details, check amounts, and approve or reject with documented reasons. Fraud detection rules automatically block, escalate, or warn on suspicious activity.

Getting started

To begin using Store Operations, follow these steps in order:

1. Configure your Operations Settings to set up request categories, payment categories, and fraud detection thresholds for your store.
2. Ensure your team members have the appropriate permissions to create requests (Staff role) and approve them (Manager role).
3. Train your team on the request workflow: create a request, add items, set priority, and submit for approval.
4. Monitor the Store Operations dashboard to track pending approvals, outstanding advances, and fulfillment progress across your stores.