Orders & Sales
Create, manage, and track orders across all your sales channels.
The Orders & Sales module is the heart of your day-to-day operations in Eleo. Whether you are ringing up a customer at the counter, managing incoming online orders, or reconciling end-of-day sales, everything flows through the order system. From creating orders and processing payments to issuing refunds and tracking customer history, this section covers everything you need to run your sales floor efficiently.
Feature availability
Core order functionality is available on every plan. Advanced features like draft orders and order analytics are available on higher-tier plans.
| Feature | Free | Starter | Growth | Professional |
|---|---|---|---|---|
| Point of Sale | ||||
| Order Management | ||||
| Refunds | ||||
| Sales Channels | ||||
| Customer Management | ||||
| Draft Orders | ||||
| Order Analytics |
What's covered in this section
Explore the guides below to learn about each aspect of order management in Eleo.
- Creating an Order →
Learn how to create orders using the Point of Sale or the order form, add products, apply discounts, and process payments.
- Managing Orders →
View order details, track status changes, print receipts, and manage the full lifecycle of an order from confirmation to delivery.
- Refunds →
Request full or partial refunds, understand the approval workflow, and track refund history across your store.
- Sales Channels →
Set up and manage sales channels to represent your different selling locations such as in-store counters, online storefronts, or delivery platforms.
- Customers →
Add and manage customer profiles, view purchase history, and keep track of outstanding balances with the debtors list.